Understanding Our Terms and Conditions

Explore the guidelines that help us provide you with exceptional service and a memorable experience at Hotel Santa Maria.

Bookings can be made via our website, phone, or third-party platforms. A valid credit/debit card is required to secure your reservation. You will receive an email/SMS confirmation with details. Changes or cancellations are free up to 48 hours before check-in; after that, 100% fee applies. No-shows are charged the full amount. Group bookings (5+ rooms) require a deposit and have separate terms—contact us for details.

Reservations at Hotel Santa Maria can be conveniently made through our website, by phone, or via authorized third-party platforms. To secure your booking, a valid credit or debit card is required. Upon successful reservation, a confirmation will be sent to you via email or SMS, detailing your booking specifics. Modifications or cancellations are permitted without charge up to 48 hours before your scheduled check-in. Cancellations made after this period will incur a fee equivalent to 1005 of the price for the booked stay. In the event of a no-show, the full reservation amount will be charged. For group bookings involving five or more rooms, a deposit is necessary, and distinct terms apply. Please contact us directly for further information.

For guests desiring a late check-out, arrangements can be made to extend your stay until 1:00 PM. Please note that this service is subject to availability and will incur an additional charge. We recommend notifying the front desk in advance to confirm availability.

As a guest at Hotel Santa Maria, please adhere to the following guidelines to ensure a pleasant stay for everyone. Smoking is strictly prohibited in all rooms, and a fine of £200 will be imposed for any violations. While we love animals, pets are not allowed on the premises, with the exception of service animals unless express permission has been given in advance in writing. To maintain a peaceful environment, we observe quiet hours from 10:00 PM to 8:00 AM. Guests are responsible for any damage or loss incurred during their stay, and charges may apply accordingly.

Hotel Santa Maria is committed to providing a safe and secure environment for our guests. However, we are not responsible for the loss or theft of personal belongings.  In the event of unforeseen circumstances beyond our control, such as adverse weather or strikes, we cannot be held liable. Our liability for personal injury is limited to cases where negligence on our part is proven.

These terms and conditions are governed by the laws of England and Wales. Any disputes arising from or related to these terms shall be resolved exclusively in the courts located in Bristol. By engaging with our services, you consent to this jurisdiction and venue.

We reserve the right to amend these terms and conditions at any time. Any modifications will become effective immediately upon being posted on our website. Your continued use of our services following any changes signifies your acceptance of the revised terms. We encourage you to review this page regularly to stay informed of any updates.