Your Privacy Matters
Understanding Our Privacy Practices
Explore how we protect your personal information and ensure your privacy is respected at every step.
Privacy Policy
Privacy Policy
Welcome to the Privacy Policy of Hotel Santa Maria. We are committed to safeguarding your personal data and ensuring transparency in how we handle your information.
Last Updated: January 25, 2026
This document outlines our practices regarding data collection, usage, and protection, in compliance with the UK GDPR and the Data Protection Act 2018.
Our Commitment to Your Privacy
Hotel Santa Maria’s Privacy Assurance
Types of Personal Data Collected
At Hotel Santa Maria, we collect various types of personal data to enhance your experience and ensure efficient service delivery. The data we gather includes:
- Identity and Contact Data: This includes your name, email address, phone number, and postal address, typically collected during bookings or through signup forms.
- Booking and Transaction Data: We securely process payment details through third-party gateways, along with booking preferences and stay dates.
- Technical Data: Automatically collected data such as IP address, browser type, and device information through cookies and analytics tools.
- Marketing Data: Your preferences for receiving promotional offers via email or SMS.
- Other Data: Information you provide in inquiries or feedback, and CCTV footage in public areas for security purposes.
We ensure that all personal data is collected with your consent and handled in accordance with applicable privacy laws.
Methods of Data Collection
How We Collect Your Personal Data
Hotel Santa Maria employs several methods to collect personal data, ensuring a comprehensive approach to your privacy and security:
- Direct Collection: We gather data directly from you through website forms, bookings, emails, and phone interactions.
- Automatic Collection: Our website uses cookies and similar technologies to automatically collect data, enhancing your browsing experience. For more details, please refer to our Cookie Policy.
- Third-Party Sources: We may receive data from third-party platforms such as booking services or marketing tools like Brevo.
These methods ensure that we can provide you with personalized and efficient services while maintaining the highest standards of data protection.
We are transparent about our data collection practices and are committed to using your data responsibly and ethically.
Data Sharing Practices
Sharing with Third Parties
Hotel Santa Maria shares your personal data with trusted service providers to facilitate our operations and enhance your experience. These providers, such as payment processors and email marketing platforms, operate under strict GDPR-compliant contracts, ensuring your data is handled securely and confidentially. We only share the necessary information required for these services to function effectively.
Data Security and Retention
We prioritize the security of your personal data by implementing robust measures, including encryption and access controls, to protect against unauthorized access and data breaches. Our servers, located in the UK, are regularly backed up to ensure data integrity and availability. We retain booking data for seven years to comply with tax and legal obligations, while marketing data is kept until you choose to unsubscribe. Technical data is stored for up to two years to aid in website performance analysis.
Once the data is no longer necessary for the purposes it was collected, we ensure its secure deletion. Our commitment to data protection extends to regular reviews of our security practices to adapt to evolving threats and maintain the highest standards of privacy for our guests.
Individual Rights Under UK GDPR
Understanding Your Privacy Rights
Under the UK General Data Protection Regulation (UK GDPR), individuals have the right to access their personal data held by us. You can request a copy of your data at any time. Additionally, if you find any inaccuracies in your data, you have the right to request corrections. If you wish to have your data deleted, you can make a request, and we will comply unless there is a legal reason to retain it. Should you have any concerns about our data handling practices, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise any of these rights, please contact us at info@hotelsantamaria.co.uk. We are committed to responding to your requests promptly and ensuring your privacy is respected. Our Data Protection Officer, Declan Scully, is available to assist with any queries related to your data rights.
Cookies and Tracking Technologies
Understanding Our Use of Cookies
Policy Updates
We reserve the right to update this Privacy Policy to reflect changes in our practices or legal requirements. Any significant changes will be communicated to you via email or through a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
By continuing to use our services after any updates, you acknowledge and agree to the revised terms. If you have any questions about the changes, please reach out to us at info@hotelsantamaria.co.uk. Your privacy is our priority, and we are committed to safeguarding your personal data.
Have Questions?
If you have any questions or require further clarification regarding our Privacy Policy, please do not hesitate to reach out to us. Our team at Hotel Santa Maria is dedicated to ensuring your privacy and peace of mind. We are here to assist you with any inquiries you may have. Feel free to contact us via email at info@hotelsantamaria.co.uk or by phone. Your trust is important to us, and we are committed to providing you with the information you need.
We appreciate your interest in our privacy practices and look forward to assisting you. Thank you for choosing Hotel Santa Maria for your stay in Bristol. We are committed to maintaining the highest standards of privacy and security for all our guests. Your satisfaction and trust are our top priorities.